PRIVACY POLICY – KOALASTICKS

1. Identity of the controller

Koalasticks [Enter address] Company number: [KBO number] VAT number: [BE number] E-mail: [email address] Telephone: [phone number]

Koalasticks is responsible for the processing of personal data as described in this privacy policy.

2. Which personal data do we process?

We process the following data when you use our webshop:

A. Information you provide yourself

  • Name and first name
  • Address and delivery address
  • Email address
  • Phone number
  • Payment details (via secure payment providers)
  • Order history
  • Any messages via contact forms

B. Automatically collected data

  • IP address
  • Browser data
  • Device details
  • Cookie preferences
  • Browsing behavior on our webshop

3. Purposes of processing

We process your data for:

  • Processing orders
  • The delivery of products
  • Customer service and communication
  • Creating a customer account
  • Marketing (if you give consent)
  • Improvement of our webshop
  • Legal obligations (accounting, invoicing)

4. Legal basis for the processing

We process personal data based on:

  • Contractual necessity (orders, deliveries)
  • Legal obligation (accounting)
  • Legitimate interest (fraud prevention, analysis)
  • Consent (newsletter, marketing cookies)

5. Retention periods

  • Order and billing data: 7 years (legal obligation)
  • Customer accounts: as long as your account is active
  • Marketing data: until withdrawal of consent
  • Cookies: according to the terms in our cookie policy


6. Sharing of personal data

We only share data with trusted partners necessary for:

  • Payment processing
  • Delivery and logistics
  • Web hosting
  • Marketing tools (if consent is given)
  • Bookkeeping

These parties process data in accordance with the GDPR.


7. Your rights

You have the right to:

  • View your data
  • To have your data corrected
  • To have your data deleted
  • To have your data transferred
  • to withdraw your consent
  • To object to processing
  • To file a complaint with the Data Protection Authority

8. Security

We take appropriate technical and organizational measures to protect your data, such as:

  • SSL encryption
  • Secure payment providers
  • Access control
  • Regular security updates

9. Contact

For questions about privacy, you can reach us via: [email address]

COOKIE POLICY – KOALASTICKS

This cookie policy has been drafted in accordance with the Belgian cookie regulations, which require websites to request consent for all non-essential cookies Legal News artissoft.be.

1. What are cookies?

Cookies are small text files that are placed on your device when you visit our website. They help us to:

  • To make the website work correctly
  • To remember preferences
  • to collect statistics
  • To show personalized content

2. What types of cookies do we use?

A. Strictly necessary cookies

These cookies are essential for the functioning of the webshop. Consent is not required.

Examples:

  • Shopping cart
  • Login functionality
  • Security

B. Functional cookies

These cookies remember your preferences (e.g. language settings). Consent is required.

C. Analytical cookies

These cookies measure the usage of our webshop. Examples: Google Analytics (with IP anonymization).

Consent is required, as confirmed by Belgian cookie regulations Legal News.

D. Marketing and tracking cookies

These cookies track your browsing behavior for personalized advertisements.

Consent is required.

3. Cookie banner and consent

According to Belgian law, a website must:

  • Show a clear cookie banner
  • Request permission for non-essential cookies
  • Offer an option to refuse cookies
  • Be able to prove consent

This follows from the Belgian interpretation of the GDPR and ePrivacy rules Legal News.

4. Manage or delete cookies

You can manage cookies via:

  • Our cookie banner
  • Your browser settings
  • Deleting cookies via your browser history

5. Retention periods

  • Functional cookies: up to 1 year
  • Analytical cookies: 13 months (Google Analytics)
  • Marketing cookies: according to the provider (usually 3–12 months)

6. Amendments to this policy

Koalasticks reserves the right to modify this cookie policy. The latest update is always listed at the top.